Send Checkout Link

Overview

The checkout link lets the guest photograph each room's condition when they leave. This creates the post-stay record that is compared against check-in photos in the final condition report.

When to send

• On checkout day: The most common timing. The guest photographs rooms right before leaving.
• After check-in is complete: The checkout link only works after the guest has completed check-in for the same stay.

STRProof can send the checkout link automatically if you added the guest's email. It is sent on the morning of the checkout date.

Sending the link

1. Go to Stays in the sidebar.
2. Open the stay detail page.
3. Click Send Checkout Link.

You can also copy the link and send it through any messaging channel.

What the guest does

The checkout flow is similar to check-in but simpler:

1. Welcome screen — The guest sees the property name and a reminder that this is the checkout walkthrough.
2. Room-by-room photos — For each room, the guest uploads photos of the condition as they are leaving.
3. Confirmation — A final screen confirms the checkout is complete.

There is no house rules step or guide step at checkout. The guest has already seen those at check-in.

How checkout compares to check-in

| | Check-in | Checkout |

|---|---|---|

| Guest guide shown | Yes | No |

| House rules | Must accept | Not shown |

| Consent | Required | Already given |

| Room photos | Yes | Yes |

| Flag issues | Yes | Yes |

After checkout

• The condition report is updated with checkout photos.
• You can compare check-in and checkout photos side by side.
• The report is ready to be sealed and downloaded as a PDF.

Tips

• Remind guests to complete checkout before they leave the property. Once they are gone, the photos will not accurately reflect the condition at departure.
• If a guest leaves without completing checkout, you can photograph the rooms yourself and note that the guest did not complete the process. This is noted in the report.