Property Guide

What is the guest guide

The guest guide is a set of helpful details that guests see when they open their check-in link. It appears before the condition walkthrough, so guests get the information they need most before they start photographing rooms.

Setting up the guide

1. Open the property page.
2. Click the Guide tab.
3. Fill in any of the following fields:

| Field | What to enter |

|---|---|

| WiFi Network | The network name (SSID) |

| WiFi Password | The network password |

| Access Code | Door lock code, keypad PIN, or gate code |

| Parking | Where to park, any restrictions, permits needed |

| Directions | How to find the property, landmarks, entry instructions |

| Check-in Notes | Any additional information for arrival |

All fields are optional. Fill in what is relevant to your property.

Tap to reveal

Fields that contain sensitive information (WiFi password, access code, gate codes) use a tap to reveal pattern on the guest's screen.

• The value is hidden by default, showing only the label (e.g. "Access Code: ****")
• The guest taps the field to see the actual value
• This prevents accidental exposure if someone is nearby

How guests see the guide

When a guest opens their check-in link, they see:

1. A welcome screen with the property name and their stay dates
2. The guest guide with all the details you filled in
3. A Continue button that takes them to the house rules (if any) and then the room-by-room condition walkthrough

The guide is always accessible from the guest's screen during their stay. They can scroll back to it at any time.

Editing the guide

1. Open the property page and click the Guide tab.
2. Update any field.
3. Click Save.

Changes take effect immediately for any guest who has not yet opened their link. Guests who already completed check-in keep the version they saw.

Tips

• Keep directions concise. Guests are often reading them on their phone while walking or driving.
• Include backup access instructions in the check-in notes (e.g. "If the keypad does not work, call...").
• Update the access code field whenever you change the lock code.