House Rules

What are house rules

House rules are a list of policies that guests must acknowledge before starting the condition walkthrough at check-in. Their acceptance is logged with a timestamp and included in the PDF condition report.

Setting up rules

1. Open the property page.
2. Click the Rules tab.
3. Click Add Rule.
4. Type the rule text and click Save.
5. Repeat for each rule.

Example rules

• No smoking inside the property
• No pets allowed
• No parties or events
• Quiet hours from 10pm to 8am
• Maximum 4 guests
• No shoes inside
• Do not rearrange furniture

Write rules that are clear and specific. Avoid vague language that could be interpreted differently.

How guests accept rules

During check-in, the guest sees:

1. A screen listing all house rules for the property
2. A single button: I Accept
3. They must tap the button before they can proceed to the condition walkthrough

The acceptance is recorded with:

• The guest's name
• The date and time (in the property's timezone)
• The exact text of each rule

This record becomes part of the sealed condition report.

Editing rules

1. Open the property page and click the Rules tab.
2. Edit or delete any rule.
3. Click Save.

Changes apply to future stays only. Stays that have already started keep the rules that were active when the guest checked in.

Reordering rules

Drag rules into the order you want guests to see them. Put the most important rules first.

Deleting rules

Click Delete next to any rule and confirm. The rule is removed immediately but stays in past reports where it was already accepted.

Tips

• Keep rules short — one clear sentence each.
• Avoid duplicating rules that are already in your rental platform's policies.
• Focus on rules specific to your property that need documentation.