Guest Review

Overview

After checkout, guests receive a review link where they can leave feedback about their stay. This is separate from the condition documentation and focuses on the guest experience.

How guests leave a review

1. After completing checkout, the guest sees a Leave Feedback prompt.
2. Alternatively, the review link is included in the post-checkout email (if the guest's email was provided).
3. The guest opens the link on their phone — no account needed.
4. They can rate their experience and add written comments.
5. They tap Submit to send the review.

What the guest can include

• Rating — A simple score reflecting their overall experience
• Comments — Free-text feedback about the property, the check-in process, or anything else

Reviews are optional. Guests can skip this step entirely.

What hosts see

1. Go to Stays and open the stay detail page.
2. If the guest left a review, it appears in the Guest Feedback section.
3. You see the rating, comments, and the date the review was submitted.

Reviews are private — they are not published publicly. Only the host and team members with access to the property can see them.

Using guest feedback

Guest feedback helps you:

• Identify recurring issues with your property or process
• Improve your guest guide or house rules based on suggestions
• Track satisfaction over time across multiple stays

Timeline

| Timing | Event |

|---|---|

| Checkout complete | Guest sees the feedback prompt |

| 1 hour after checkout | Review email sent (if email was provided) |

| 7 days after checkout | Review link expires |

If a guest does not leave a review within 7 days, the link expires and the feedback section remains empty for that stay.